Why is using individuals' names discouraged in postmortem discussions?

Using individuals' names in postmortem discussions can lead to finger-pointing, which undermines the primary goal of these meetings: to foster a culture of learning and improvement rather than assigning blame. When individuals are named, it shifts the focus from analyzing the processes, systems, and factors that contributed to an incident to scrutinizing personal actions. This can create a defensive atmosphere, where participants are less likely to openly share their insights or admit mistakes. Instead, a more productive approach emphasizes collective responsibility and encourages a collaborative environment where everyone can contribute to identifying solutions and preventing future issues. This focus on team dynamics and process improvement is essential for building a resilient organization that learns from incidents effectively.