Why is it crucial for the Incident Commander to remain calm during a major incident?

Prepare for the PagerDuty Incident Responder Exam using flashcards and multiple-choice questions with hints and explanations. Boost your readiness for certification!

The importance of the Incident Commander maintaining calm during a major incident primarily lies in the need for clear communication and effective decision-making. When the Incident Commander remains calm, it sets a tone for the entire response team, fostering an environment where information can flow freely and effectively. Clear communication is essential in ensuring that all team members understand the situation, their roles, and the actions that need to be taken.

Additionally, a calm demeanor aids the Incident Commander in making rational and informed decisions, rather than reactive ones driven by panic or stress. This clarity of thought is vital during crises when quick, yet considered choices can significantly influence the outcome of the incident response.

By prioritizing communication and decision-making, the team can work more cohesively towards resolving the incident and minimizing its impact, underlining why calmness is pivotal in such high-stakes situations.

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