Who should own the postmortem report after an incident?

Prepare for the PagerDuty Incident Responder Exam using flashcards and multiple-choice questions with hints and explanations. Boost your readiness for certification!

The ownership of the postmortem report is best suited for the Incident Commander. The Incident Commander plays a critical role during the incident and is responsible for overseeing the response, coordinating between teams, and ensuring all aspects are addressed. Given their comprehensive understanding of the incident dynamics, they are well-positioned to compile and analyze the factors that contributed to the incident as well as the outcomes of the response efforts.

While the person responsible for causing the incident may provide valuable insights, assigning ownership of the report to them can create bias or reluctance in contributing fully to the learning process. A collaborative postmortem encourages a culture of shared responsibility rather than assigning blame.

Furthermore, while team managers might be involved in the incident response and recovery process, their perspective may be too focused on managerial concerns rather than the detailed operational aspects needed for an effective postmortem analysis.

Collectively, it is important for the postmortem report to detail learnings and actionable steps for improvement without the stigma of anonymity, fostering accountability and continuous learning within the team and organization.

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