Who does PagerDuty recommend should have the ability to trigger the incident response process manually for a major incident?

PagerDuty advocates for a more inclusive approach when it comes to triggering the incident response process manually for a major incident. The recommendation for anyone to have this capability fosters a culture of shared responsibility and accountability across the organization. By enabling all team members to initiate the incident response, it ensures that critical alerts are addressed promptly, regardless of the time or place within the organization.

This inclusive access helps to reduce delays in response times, empowers individuals to take action when they notice something amiss, and allows for quicker isolation and resolution of incidents. Moreover, it encourages a proactive stance towards incident management, as team members feel more comfortable and confident in taking the necessary steps to address issues, ultimately leading to enhanced operational resilience.

Limiting the ability to trigger incidents to only select leaders or management could lead to bottlenecks and slow response times, as well as diminish the responsiveness of the team as a whole. Therefore, allowing anyone to trigger the incident response process aligns with best practices in incident management by promoting a culture of immediate action and collaboration.