Which of the following statements about major incidents is true?

The statement that major incidents typically require immediate cross-functional response is accurate because major incidents often have a significant impact on an organization's operations and can disrupt services or functions critical to customer satisfaction and business continuity. In such situations, a swift and coordinated response from various teams—such as engineering, support, and operations—is essential. This collaborative approach ensures that the right expertise is brought together quickly to diagnose the problem, implement a workaround or fix, and restore services to normal as soon as possible.

In contrast, major incidents do not usually come with ample warning, as their emergent nature often means they arise unexpectedly. They are also critical to business operations, as they pose risks to service availability and customer trust. Lastly, major incidents typically do not take weeks to resolve; the goal is to resolve them as quickly as possible to minimize impact, with most organizations aiming for rapid response and recovery.