Which of the following is NOT a responsibility of the Communications Liaison during an incident?

The role of the Communications Liaison during an incident is primarily focused on managing communication between all stakeholders and ensuring that information flows smoothly. Crafting messages for updates is essential for keeping stakeholders informed about the status of the incident, which is a fundamental responsibility of this role. Tracking incident impact on customers helps to gauge the severity of the situation and informs future communications, making it a critical task as well. Informing the Incident Commander of relevant feedback ensures that the operational team stays aligned with what stakeholders are experiencing, allowing for adjustments in response strategies.

In contrast, sending technical details to responders falls outside the typical responsibilities of the Communications Liaison. This task is generally handled by technical team members who are directly involved in diagnosing and resolving the incident. Their focus is on the technical aspects of the issue, while the Communications Liaison’s focus is on ensuring that the information shared with stakeholders is appropriate, relevant, and clear.