Which of the following is NOT a characteristic of PagerDuty's Incident Command System?

The correct response identifies that the incident command system within PagerDuty is not primarily led by software developers. Instead, the model emphasizes the importance of collaboration among various roles, which may include incident commanders, subject matter experts, and other stakeholders from diverse backgrounds. This approach allows for a more comprehensive response to incidents, utilizing different perspectives and expertise rather than relying solely on software developers to take lead roles.

The incident command system is designed to function effectively across various types of incidents. It consists of multiple layers, ensuring that there is a structured hierarchy to guide the incident response. Additionally, a dedicated communications role plays a crucial part in managing information flow, updates, and stakeholder engagement during an incident. Clear definitions of roles ensure that everyone involved knows their responsibilities, which improves the efficiency of the response and minimizes confusion. Thus, the collaborative nature of the incident command system underscores the need for leadership that spans various functions, not just software development.