What typically happens during an incident review?

During an incident review, a thorough discussion takes place regarding the causes of the incident and the resolutions that were implemented. This collaborative dialogue allows the team to analyze what went wrong, understand the root causes, and identify what can be improved in future responses. The goal of the incident review is to learn from mistakes and successes alike, ensuring that similar incidents can be handled more effectively or avoided in the future.

Fostering an environment for open communication during these discussions is crucial as it emphasizes learning over blame. Rather than focusing on reprimanding team members, which could discourage reporting issues, the review aims to enhance the team's overall preparedness and response capabilities. While updating technical documentation and policy changes can be valuable outcomes of an incident review, these typically follow the discussion and analysis rather than being the primary focus of the review itself.