What should the Scribe avoid doing during the incident response?

The role of the Scribe during an incident response is critically focused on creating an accurate and objective record of what occurs throughout the incident management process. By avoiding personal observations, the Scribe ensures that their documentation remains neutral and fact-based, which is essential for maintaining clarity and reliability in incident reports. Personal interpretations or subjective comments can lead to misunderstandings, inaccuracies, or biases in the documentation, making it harder for the team to assess the incident and improve response protocols in the future.

In contrast, recording timestamps of actions, capturing significant discussions, and listening attentively are all essential tasks for the Scribe, contributing to a comprehensive and factual account of the incident. Each of these actions facilitates effective communication and post-incident reviews, allowing the team to learn from the incident and improve future responses.