What is the primary purpose of PagerDuty?

The primary purpose of PagerDuty is to manage incident response. This tool is designed to streamline the process of detecting and addressing incidents when they arise, ensuring that teams can effectively respond to and resolve issues. It acts as a centralized platform for alerting the right individuals when incidents occur, facilitating timely communication and collaboration among team members. By focusing on incident management, PagerDuty helps organizations minimize downtime, reduce the impact of incidents on service delivery, and improve overall operational efficiency.

While improving operational reliability, tracking service usage, and providing customer support are important aspects of an organization's operational strategy, they are not the main function of PagerDuty. Incident response is at the core of what PagerDuty offers, enabling teams to efficiently handle alerts and incidents as they happen, thereby forming the basis for maintaining high standards of operational reliability and user satisfaction.