What is a core objective of incident management during a major incident?

In the context of incident management during a major incident, establishing clear communication channels is crucial. This objective ensures that all stakeholders—including team members, management, and potentially affected users—are kept informed about the status of the incident, the steps being taken to resolve it, and any necessary updates. Effective communication helps to align efforts among team members and prevents misinformation or confusion, which can hinder the response process.

Clear communication also facilitates better coordination among teams, aids in understanding the incident's impact, and allows for reporting to relevant parties. It ensures that everyone involved is on the same page, which is vital for a timely and efficient resolution. This objective directly supports the overall goal of incident management, which is to restore service operations as quickly as possible while maintaining customer trust and minimizing disruption.

In contrast, involving a maximum number of individuals can lead to chaos and hinder the incident response, while autonomy without coordination may result in disjointed efforts. While minimizing resolution time is important, it can only be effectively achieved with robust communication strategies in place. Thus, the success of managing major incidents heavily relies on clear communication, making it a core objective in the incident management process.