What does the term 'service health' refer to in PagerDuty?

The term 'service health' refers to the overall status and performance of the services being monitored. In the context of PagerDuty, service health encapsulates several critical metrics, including uptime, response times, and the effectiveness of a service in fulfilling its intended function without errors. Monitoring service health helps teams identify potential issues proactively, understand performance patterns, and ensure that services meet their Service Level Agreements (SLAs).

By focusing on overall status and performance, organizations can effectively measure their operational effectiveness and the reliability of their services, leading to improved user satisfaction and trust in the system. This emphasizes the importance of service health in maintaining a strong digital operational environment as it directly impacts how customers interact with services and applications.