What does 'incident resolution' involve?

Incident resolution primarily focuses on the process of restoring a service to its normal functioning state after an incident has occurred. This ensures that any disruptions to services are addressed swiftly and effectively, minimizing downtime and impact to users or customers.

When a service incident happens, the immediate goal is to fix the issue that caused the interruption and to return the service to operational status. This could involve troubleshooting, applying fixes, or even rolling back changes that led to the incident. It highlights the importance of quick response and effective problem-solving abilities in incident management to meet the expectations of service reliability.

While other aspects such as the analysis of why incidents occurred or collecting data for future monitoring are crucial for learning and preventing future incidents, they generally fall under the broader category of post-incident review or service improvement processes rather than the direct act of resolving an incident. Therefore, focusing on the restoration of service is key to understanding incident resolution.