What does 'impacted services' refer to in the context of an incident?

The term 'impacted services' in the context of an incident specifically refers to the services that are adversely influenced by the incident, resulting in either degradation of performance or complete outages. This understanding is crucial in incident management, as recognizing which services are affected allows responders to prioritize their efforts effectively, communicate accurate information to stakeholders, and strategize for recovery actions.

Identifying impacted services helps teams assess the severity and scope of an incident. If services are degraded or unavailable, it is essential to focus on restoring functionality to minimize disruption. Monitoring these services also aids in post-incident analyses to determine the root cause and improve future responses. Understanding this concept is vital for effective incident communication and resolution strategies.