What are 'teams' in PagerDuty?

In PagerDuty, 'teams' refer to organized groups of users who collaborate and share responsibilities for specific services or incident response roles. This structure allows organizations to effectively manage incidents by designating team members who take ownership of different services, ensuring that the right people are notified and can act quickly when incidents arise.

When teams are defined, they can streamline communication and accountability during incidents, as each member knows their role in the response plan. This collective responsibility enhances collaboration and allows for a coordinated approach to incident management, promoting quicker resolution times.

The other options do not accurately capture the essence of what teams represent in PagerDuty's framework. Individual users operating independently do not benefit from the shared accountability and collaboration that teams provide. External partners might support services but do not necessarily fall under the definition of an internal team responsible for incidents. Lastly, a collection of archived incident responses does not depict an active group engaged in incident management but rather refers to historical data and records. Therefore, the concept of 'teams' in PagerDuty is fundamentally about collaboration and shared responsibility among users for effective incident response.