What are 'service level objectives' (SLOs) used for in PagerDuty?

Service Level Objectives (SLOs) are critical tools used in PagerDuty to delineate specific goals for how services should perform and be available. By measuring performance against these predefined metrics, teams can ensure that they maintain a reliable and consistent experience for users and stakeholders. SLOs typically encompass aspects such as uptime, response time, and error rates, establishing clear benchmarks for success.

Using SLOs helps organizations to not only track their performance against these goals but also to identify areas for improvement. By monitoring these objectives, teams can respond proactively to potential issues before they escalate into significant problems.

The other options pertain to different aspects of service management and customer interaction that are not directly related to the measurement and management of service performance and availability. This distinctly positions SLOs as essential for evaluating and driving performance standards within service operations.