Describe the role of 'incident commanders'.

The role of incident commanders is critical during major incidents as they are responsible for coordinating the response and communication among team members and stakeholders. They take charge of the incident management process, ensuring that everyone involved knows their responsibilities and tasks. These individuals facilitate decision-making, prioritize actions, and manage resources effectively throughout the incident lifecycle.

Incident commanders also serve as the central point of communication, relaying vital information to different teams and external parties, which is essential for the timely resolution of the incident. Their leadership helps to minimize chaos, streamline processes, and maintain situational awareness, ultimately leading to better management of an incident's impact on services.

In contrast to other roles such as users responsible for system updates, team members providing technical support, or participants in post-incident reviews, the primary function of incident commanders is focused on real-time management and coordination during incidents, positioning them as key figures in the incident response framework.