Define 'pending incidents' in PagerDuty.

The definition of 'pending incidents' in PagerDuty refers to incidents that have not yet been acknowledged or resolved. This status indicates that the incident remains open and requires attention from responders.

Pending incidents are crucial for operational awareness, as they highlight issues that are currently affecting services but have not yet been interacted with by the on-call team. Responders typically monitor these incidents closely to ensure they are acknowledged in a timely manner, allowing for quick action to be taken to mitigate any potential impact on the organization or its customers. Ensuring these incidents are addressed promptly is vital to maintaining service reliability and performance.

Other options describe different statuses or scenarios that do not align with the definition of pending incidents. For instance, resolved and closed incidents are no longer active and have already been dealt with, future incidents scheduled for review imply planning and are not in an active state, and incidents escalated to higher management typically relate to situations that require additional oversight or intervention, rather than being pending.